FAQ
What's the difference between a Primary Logo, Secondary Logo & Submark?
- A primary logo is the main logo design which encompasses your enture brand in one mark. It provides all the information / illustrations (if applicable) of your business.
- A secondary logo is an alteration your primary. Usually with a slight difference, depending on what the main logo is.
- A submark is an icon used to represent your brand. It is a simplified version of your logo that is identifiable to your brand. It's used on collateral such as social media, stickers or website favicions, etc.
What is the difference between a Logo and Branding?
Your brand design isn't just be a logo. It is the complete unique presence of your brand both visually and subliminal messaging your audience gains through tone and messaging. Your branding encompasses colours, website, marketing, photography, social media, copywriting and messaging.
What is included in a Brand Guide?
I offer three Branding packages for small, medium and large business providing different options for all levels of business. Want to know more? Get in touch for a Brand Pack Guide.
What do I need to have ready the Branding Project starts?
Before a branding project begins, I will send you a Brand questionnare you'll need to fill out with all the juicy details of your business. You will need to have a well-rounded idea of your about statement, business mission, target audience and products/services. I'll need to have an idea of the general styles you like that are relevant to your business or even better, exactly what you dislike!
Do you offer payment plans?
I like to break down projects into payment plans in order to make the investment easier for you. I require a 50% deposit at the beginning of each project to secure your spot in my calander, and work will be commenced once this is recieved. This deposit is not refundable. Additional payments will be scheduled by date, this will be highlighted in your custom quote & contract.
Is my deposit refundable?
No. Deposits are not refundable as this is my way securing your place in the calander. Due to booking projects months ahead of time, deposits are my way of ensuring your commitment to moving forward with the process.
Cancellations / Termination of Project
Unfortunately, sometimes things simply don’t go as we expect them to. If at any point, one of us decides our working relationship is failing, we can submit the desire to part ways in writing, and payment for all work completed at that point will be due. In the event of termination, you shall pay Taylah Sinead Designs for all services performed through to the date of termination in the amount of a propated portion of the fees due. You will own any completed or partcially completed files (not base or working files) and may use them in any way you choose. I retain the right use anything created in my portfolio.
Revisions
I allow up to 2 rounds of refinement for my packages and graphic design work which is outlined in your timeline. If you require or want to add more revisions, there will be an additional cost of $150.00 added to your final invoice for each extra round.
Do I need to have my content ready before the project starts?
Yes. Having all your content ready ensures I can begin working on your project wholeheartedly and is also what you agree upon when you sign your contract. This includes, but is not limited to page text and imagery for a website project, existing branding, business name, identifiable target audience, etc.
What if I don't have my content ready before the project starts?
If you have paid your deposit and secured your spot, but don’t complete your project homework or have your content ready to go without reasonable circumstances and without notification within five business days, you will be bumped to the next available spot on my calander. You will be required to pay a 25% rescheduling fee to re-book your project.
What if there are delays?
A timeline is always given to you when we embark on a project together. This highlights milestones, feedback timeframes and payment deadlines. It is vital we both follow this timeline as it will cause delays, at not only a cost to my business, but to yours. If I request feedback, copy materials, etc. and don’t hear from you within five business days of your due date, a late fee will be added to your invoice and your project will be rescheduled. I am flexible within reason, however communication and transperancy is vital for this to be a fun and smooth process!
Can you create my design faster?
Possibly. Each project timeline is created to give enough time for research, designing and refinement rounds. In some circumstances, turning your project around faster is a possibility if the situation and requirements allow. A rush fee may apply depending on the deadline / complexity of the project.
Do I need to book advance?
Most definitly. I like to schedule clients in four weeks in advance as this ensures we have time to discuss, prepare and organise all the details for your project before commencing. I would recommend getting in touch with me as soon as you start thinking you need a designer and well before your project deadline.
Can you write my website copy?
Unfortunately not. I'm always happy to help in areas that I can but visual design is my expertise so I stick to what I know best. If you are in need of a copywriter please get in touch.
Will you maintain my site after launch?
I do offer ongoing retainers so if this is a service you need then please get in touch. Otherwise, I ensure your customised squarespace template is customisable and a one hour training is provided as part of the Web Design Package.
Do you provide wireframes before we being the site process?
Depending on the extensiveness of the design, I may create wireframes. Within my process using squarespace it is manageable to go directly into squarespace to begin the design process. This allows both the client and myself to visualise the entire site, as there are working buttons, images and a responsive layout.
What will my templates be designed on?
Your templates will be designed on either photoshop or canva. If you're unsure how your chosen programs work, not to worry I will help you through it with a free coaching call as apart of the Social Media package.
Will you be setting up or managing my social media accounts?
No, this service is for template design only. I do offer ongoing retainers if you need new designs/campaigns for your social media if needed. Please get in touch to discuss this further if required.
Do I need to provide content for my templates?
It isn't required, however it will benefit your design to provide imagery and text we can work with. This ensures your designs will be unique, rather than generic.
Do I need Branding to book in for a Social Media package?
Yes. I'll need to work with your logo files, fonts and colour pallatte as well as additional collateral. We want to personalise your new templates as much as possible so you'll need to have a Brand Guide previously. If you don't have any branding set up, get in touch so we can discuss your options!
Do I need to have my content and images ready?
Yes. It is vital when conducting a web design process to have all content ready by the agreed upon to date. If your content is't ready, this could result in rescheduling your project to a later date and will require a restart fee.
Do you only design on Squarespace?
I design on squarespace as I believe this is the most functional and easy to learn for clients. It's user friendly and ensures an easy process for clients editing their website without assistance after our time working together. If you require another platform, please get in touch.